This English version is provided for convenience only. If it differs from the Spanish version, the Spanish version prevails.
1. Purpose and parties
These terms govern the provision of the Uelta cloud software service (the “Service”) by Uelta SLU (“Uelta”) to the business or professional identified in the proposal or order (the “Customer”). The Service is aimed only at businesses and professionals, not at consumers.
2. Contracting and set-up
The contract is concluded when the Customer accepts the proposal or order, which states the plan, the features included, the number of venues and the price. Uelta sets up the Customer’s platform and provides an administrator account. The Customer may ask at any time for other features or add-ons (such as HQ Central) to be activated.
3. Price, invoicing and payment
The price is the one in the proposal, plus any applicable taxes. The Service is invoiced in advance for the agreed period. If an invoice is not paid, Uelta may suspend the Service after giving 15 days’ written notice, until payment is settled.
4. Term and termination
The contract lasts for the period stated in the proposal and renews automatically for equal periods. Either party may prevent renewal by giving 30 days’ written notice. When it ends, the Customer has 30 days to export its data; afterwards Uelta will delete it, except for data it must keep by law.
5. Availability and support
Uelta will make reasonable efforts to keep the Service available and will try to carry out maintenance at times of low activity. Unless expressly agreed, no specific service level (SLA) is guaranteed. Support is provided through the help centre and by email at uelta.app@gmail.com.
6. Customer’s obligations
- Keep access credentials safe and be responsible for the use made by its users.
- Use the Service lawfully and be responsible for the content it publishes, its prices and its terms of sale towards its customers.
- As controller of its customers’ data, inform them using its own legal texts (privacy and terms of sale) and have a legal basis for processing their data.
- Contract directly with its payment provider (for example, Redsys) and comply with its tax obligations.
7. Personal data
When Uelta processes data of the Customer’s customers or employees on the Customer’s behalf, it acts as data processor and the data processing agreement applies, which forms part of these terms.
8. Intellectual property
The software and all its updates are the property of Uelta. For the duration of the contract the Customer receives a non-exclusive, non-transferable right of use. The Customer’s data and content always belong to the Customer.
9. Liability
Except in cases of wilful misconduct or gross negligence, Uelta’s total liability is limited to what the Customer has paid in the 12 months preceding the event giving rise to it, and does not include loss of profit or indirect damages.
10. Confidentiality
The parties will keep confidential the other’s non-public information that they learn of through the contract. This obligation continues after the contract ends.
11. Changes to the terms
If Uelta modifies these terms, it will notify the Customer at least 30 days in advance. If the Customer does not agree, it may terminate the contract before they come into force.
12. Governing law and jurisdiction
These terms are governed by Spanish law. The parties submit to the courts of Madrid.